.ticket-shell {
  width: min(1180px, calc(100% - 40px));
  margin: 0 auto;
  display: grid;
  grid-template-columns: minmax(0, 0.9fr) minmax(0, 1.1fr);
  gap: 28px;
}

.ticket-shell--lookup {
  grid-template-columns: 1fr;
}

.ticket-card {
  background: rgba(255, 255, 255, 0.96);
  border: 1px solid var(--line);
  border-radius: 28px;
  padding: 30px;
  box-shadow: var(--shadow-md);
}

.ticket-card--soft {
  background: linear-gradient(180deg, rgba(238, 244, 251, 0.9), rgba(255, 255, 255, 0.98));
}

.ticket-card__eyebrow {
  margin: 0 0 10px;
  color: var(--blue);
  font-size: 12px;
  font-weight: 800;
  letter-spacing: 0.2em;
  text-transform: uppercase;
}

.ticket-card__title {
  margin: 0;
  font-family: "Space Grotesk", "Inter", Arial, Helvetica, sans-serif;
  font-size: clamp(1.8rem, 3vw, 2.4rem);
  line-height: 1.05;
  color: var(--surface-dark);
}

.ticket-card__text {
  margin: 16px 0 0;
  font-size: 1.04rem;
  line-height: 1.75;
  color: var(--text-soft);
}

.ticket-quicklinks {
  display: flex;
  flex-wrap: wrap;
  gap: 14px;
  margin-top: 24px;
}

.ticket-alert {
  margin-bottom: 20px;
  padding: 16px 18px;
  border: 1px solid rgba(79, 103, 173, 0.22);
  border-radius: 18px;
  background: rgba(238, 244, 251, 0.9);
  color: var(--surface-dark);
}

.ticket-alert--error {
  border-color: rgba(179, 76, 76, 0.22);
  background: rgba(255, 239, 239, 0.92);
}

.ticket-code {
  font-family: "Space Grotesk", "Inter", Arial, Helvetica, sans-serif;
  font-weight: 700;
  color: var(--blue);
}

.ticket-form,
.ticket-inline-form {
  display: grid;
  gap: 20px;
}

.ticket-form__grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 18px;
}

.ticket-form label,
.ticket-inline-form label {
  display: grid;
  gap: 8px;
  font-weight: 600;
  color: var(--surface-dark);
}

.ticket-form input,
.ticket-form select,
.ticket-form textarea,
.ticket-inline-form input {
  width: 100%;
  min-height: 52px;
  padding: 14px 16px;
  border: 1px solid var(--line);
  border-radius: 16px;
  background: #fff;
  color: var(--text);
  font: inherit;
}

.ticket-form textarea {
  min-height: 180px;
  resize: vertical;
}

.ticket-form__full {
  grid-column: 1 / -1;
}

.ticket-form__honeypot {
  position: absolute;
  left: -9999px;
  top: auto;
  width: 1px;
  height: 1px;
  overflow: hidden;
}

.ticket-form__actions {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 16px;
}

.ticket-form__help {
  margin: 0;
  color: var(--text-soft);
}

.ticket-inline-form {
  grid-template-columns: minmax(0, 1fr) minmax(0, 1fr) auto;
  align-items: end;
}

.ticket-summary {
  display: flex;
  justify-content: space-between;
  gap: 16px;
  align-items: flex-start;
}

.ticket-status {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 40px;
  padding: 8px 16px;
  border-radius: 999px;
  background: rgba(79, 103, 173, 0.12);
  color: var(--blue);
  font-weight: 700;
}

.ticket-data-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 18px;
  margin-top: 24px;
}

.ticket-data-grid div {
  display: grid;
  gap: 6px;
  padding: 18px;
  border: 1px solid var(--line);
  border-radius: 18px;
  background: rgba(248, 251, 255, 0.72);
}

.ticket-data-grid strong {
  color: var(--surface-dark);
}

.ticket-attachment {
  margin: 24px 0 0;
}

.ticket-attachment a,
.ticket-history a {
  color: var(--blue);
  font-weight: 700;
}

.ticket-history {
  margin-top: 28px;
}

.ticket-history h3 {
  margin: 0 0 18px;
  font-family: "Space Grotesk", "Inter", Arial, Helvetica, sans-serif;
  color: var(--surface-dark);
}

.ticket-history__item {
  padding: 18px 0;
  border-top: 1px solid var(--line);
}

.ticket-history__item:first-of-type {
  border-top: 0;
  padding-top: 0;
}

.ticket-history__meta {
  display: flex;
  flex-wrap: wrap;
  justify-content: space-between;
  gap: 8px 16px;
  margin-bottom: 10px;
  color: var(--text-soft);
}

.ticket-history__item p,
.ticket-empty {
  margin: 0;
  line-height: 1.7;
  color: var(--text);
}

@media (max-width: 960px) {
  .ticket-shell,
  .ticket-inline-form,
  .ticket-form__grid,
  .ticket-data-grid {
    grid-template-columns: 1fr;
  }

  .ticket-shell {
    width: min(100%, calc(100% - 28px));
  }
}